Toon Tiki Charters Cancellation & Refund Policy

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Customer-requested refunds are subject to a 5% Cancellation & Payment Processing Fee. This fee helps offset non-refundable credit card processing charges and administrative costs associated with your reservation. The 5% fee does not apply when Toon Tiki Charters cancels a cruise due to unsafe weather, mechanical issues prior to departure, or failure to meet minimum passenger requirements.

Toon Tiki Charters reserves the right to determine, in its sole discretion, whether weather or operational conditions have materially impacted the guest experience in accordance with this policy.

Light or passing rain does not necessarily mean your cruise will be canceled. If weather conditions indicate that rain is temporary and expected to clear within approximately 30 minutes, we may delay departure and remain dockside until conditions improve.

If Toon Tiki Charters must cancel a cruise due to unsafe weather conditions or failure to meet minimum passenger requirements, guests will be notified as soon as possible, up to one hour prior to departure.Guests may choose one of the following:

1. Reschedule to another available cruise of equal value.
2. Receive Cruise Credit for the full amount paid.
3. Receive a full refund to the original form of payment.

Guest safety and enjoyment are our highest priorities. While brief weather interruptions are considered part of the boating experience, if 50% or more of the scheduled cruise time is significantly affected due to severe weather or an unexpected mechanical issue requiring the cruise to end early, guests may choose to:

1. Reschedule to another available cruise of equal value.
2. Receive Cruise Credit for the affected cruise.
3. Request a refund for the affected cruise.

Brief rain showers, temporary weather delays, or interruptions that do not materially impact the overall cruise experience do not qualify for compensation.

Private charters and special events, including those with catering or third-party vendors, require advance planning and are subject to the following cancellation policy:

• 30 days or more before your scheduled cruise: Guests may reschedule at no charge (subject to availability), receive Cruise Credit for the full amount paid, or request a refund less the 5% Cancellation & Payment Processing Fee.
• 14–29 days before your scheduled cruise: Guests may reschedule (subject to availability) or receive Cruise Credit for the full amount paid.
• Within 14 days of your scheduled cruise: Reservations are non-refundable; however, guests may transfer their reservation to another individual.

These policies allow us to coordinate crew schedules, vendors, catering, and event partners well in advance.

For public ticketed cruises:

• 48 hours or more before departure: Guests may reschedule at no charge (subject to availability), receive Cruise Credit for the full amount paid, or request a refund less the 5% Cancellation & Payment Processing Fee.
• 24–48 hours before departure: Guests may reschedule (subject to availability) or receive Cruise Credit for the full amount paid.
• Within 24 hours of departure: Tickets are non-refundable; however, they may be transferred to another guest.

• Cruise Credit never expires and may be applied toward any future Toon Tiki Charters public cruise or private charter, subject to availability.
• Refunds typically appear on your original payment method within 5–10 business days, depending on your financial institution.
• Tickets may be transferred to another guest unless otherwise noted for a special event or private charter.

• Cruise Credit never expires and may be applied toward any future Toon Tiki Charters public cruise or private charter, subject to availability.
• Refunds typically appear on your original payment method within 5–10 business days, depending on your financial institution.
• Tickets may be transferred to another guest unless otherwise noted for a special event or private charter.